![]() I was finally able to get my Synaptics touchpad working by running the Synaptics 19.0.19.1 64-bit Windows 10 driver setup and then manually updating the driver following this guide: If I manually install the driver from the Device Manager, the touchpad does not function at all until I rollback to the generic Windows PS/2 compatible driver. When attempting to access Windows touchpad additional mouse options, the following error appears: "Unable to connect to the Synaptics Pointing Device" Neither the driver from the Dell website nor the Synaptics ![]() When Dell technical support attempted to install the correct driver, the installation says the Synaptics driver was installed correctly, but only the generic Windows PS/2 compatible mouse driver remains. It appears to be a compatibility issue between Windows 10 and the Synaptics driver.Īccording to the laptop manufacturer the correct driver is Synaptics driver version: 19.0.13.0, which can be downloaded from: Īlternatively, a higher version (Windows 10 PS/2 and SMBus Devices ver, 19.0.19.1) can be downloaded from the Synaptics website: I have contacted the laptop manufacturer, but they have been unable to fix the problem. To set touchpad features such as scrolling or automatically disabling the touchpad when typing. Only the generic Windows PS/2 compatible mouse driver (ver. The Synaptics driver was not installed for my brand-new Dell laptop computer (Inspiron 3152) with Windows 10 pre-installed.
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